You may amend your order and address details within (24) hours of purchase. Please contact hi@ladypremium.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.

SHIPPING GUIDELINES

Allow up to 2-3 business days for manufacturing.

Some in-stock items may ship as soon as 1-2 days.

Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times. We sincerely apologize for the delay, but we promise it will be worth the wait. 

You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.

Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.  We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.  

PRIORITY PROCESSING OPTION

You may upgrade to the Priority Processing Option in order to push your order up the daily order list. These packages are tagged as P1 orders, which our vendors will know to push out with high urgency.

TRACKING YOUR ORDER

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Can I exchange an item? 

• YES! Hassle-free returns! Please email hi@ladypremium.com with your name, order #, and reason for exchanging.
• If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we’ll send you out a new item at no extra cost. 

*Exchanges must be made within 60 days from the date your item was delivered.

Do you offer refunds? 

• ABSOLUTELY! If you don’t love your LadyPremium product(s), we will refund your money. Refunds must be processed within 90 days of your purchase date. Product(s) must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing. 
• Please include a note as to why the product(s) is being returned along with your order number and name so we can process the refund quickly.
• Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.

If your product arrives damaged or defective in some way we offer a hassle-free replacement.

Here’s how:

1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2. Attach your photos to an email and send them to hi@ladypremium.com Please include your ORDER NUMBER, FULL NAME and brief description.
3. You will receive an email within 24 hours confirming that your damaged replacement will be processed.
4. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement 2 Day Air.

How to Track My Package (CLICK HERE)!

Note: It can take some carriers up to  24 – 48 hours for the carriers to update their system, so please allow 2 to 3 working days for the tracking information to shown!

For further assistance, please contact our Customer Service at hi@ladypremium.com

IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at hi@ladypremium.com as soon as possible.