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Чат на живо
Чат на живо
You may amend your order and address details within (24) hours of purchase. Please contact firstname.lastname@example.org as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
Allow up to 2-3 business days for manufacturing.
Some in-stock items may ship as soon as 1-2 days.
Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times. We sincerely apologize for the delay, but we promise it will be worth the wait.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers. We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.
PRIORITY PROCESSING OPTION
You may upgrade to the Priority Processing Option in order to push your order up the daily order list. These packages are tagged as P1 orders, which our vendors will know to push out with high urgency.
TRACKING YOUR ORDER
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.
Can I exchange an item?
*Exchanges must be made within 60 days from the date your item was delivered.
Do you offer refunds?
If your product arrives damaged or defective in some way we offer a hassle-free replacement.
Note: It can take some carriers up to 24 – 48 hours for the carriers to update their system, so please allow 2 to 3 working days for the tracking information to shown!
For further assistance, please contact our Customer Service at email@example.com
IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at firstname.lastname@example.org as soon as possible.